https://statescoop.com/tag/customer-experience/ Latest news and events in state and local government technology Tue, 12 Aug 2025 20:35:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://statescoop.com/wp-content/uploads/sites/6/2023/01/cropped-ss_favicon.png?w=32 https://statescoop.com/tag/customer-experience/ 32 32 https://statescoop.com/why-the-phone-still-matters-modernizing-government-call-centers/ Tue, 12 Aug 2025 20:35:26 +0000 https://statescoop.com/why-the-phone-still-matters-modernizing-government-call-centers/ 72315 https://statescoop.com/enhancing-government-services-while-combating-fraud/ Wed, 07 Aug 2024 19:32:00 +0000 https://statescoop.com/?p=66027 66027 https://statescoop.com/new-york-data-driven-customer-experience-2024/ Fri, 12 Jan 2024 00:44:54 +0000 https://statescoop.com/?p=61292 61292 https://statescoop.com/enhancing-cx-for-equitable-access-to-government-services/ Fri, 03 Nov 2023 19:30:00 +0000 https://statescoop.com/?p=59912 59912 https://statescoop.com/new-york-first-chief-customer-experience-officer/ Wed, 25 Oct 2023 15:29:05 +0000 https://statescoop.com/?p=59743 59743 https://fedscoop.com/u-s-public-sentiment-ranks-public-sector-organizations-low-on-customer-experience-measures/ Tue, 28 Mar 2023 20:41:05 +0000 https://statescoop.com/?p=55394 55394 https://fedscoop.com/digital-accessibility-requires-a-proactive-government/ Thu, 02 Feb 2023 20:53:49 +0000 https://statescoop.com/?p=54207 54207 https://statescoop.com/where-public-agencies-are-investing-to-improve-customer-service/ Mon, 17 Oct 2022 23:30:00 +0000 https://statescoop.com/?p=52129 52129 https://statescoop.com/safety-net-innovation-lab-states-code-for-america-nutrition-assistance/ Thu, 29 Sep 2022 11:30:00 +0000 https://statescoop.com/?p=51712 51712 https://statescoop.com/north-dakota-creates-chief-customer-success-officer-role/ Fri, 13 Mar 2020 19:17:05 +0000 https://statescoop.com/?p=31177 31177