https://statescoop.com/tag/phone-channel/ Latest news and events in state and local government technology Tue, 12 Aug 2025 20:35:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://statescoop.com/wp-content/uploads/sites/6/2023/01/cropped-ss_favicon.png?w=32 https://statescoop.com/tag/phone-channel/ 32 32 https://statescoop.com/why-the-phone-still-matters-modernizing-government-call-centers/ Tue, 12 Aug 2025 20:35:26 +0000 https://statescoop.com/why-the-phone-still-matters-modernizing-government-call-centers/ 72315